The owner of the service is entitled to a simple insertion in the Telephone Directory at no additional charge. If you do not want your number to be published, you must request in your Commercial Office that it become private. If you detect any error in the reproduction of your data or they have been omitted, send your data through the electronic address This email address is being protected from spambots. You need JavaScript enabled to view it., you can also call the 112 Commercial Management service and reconcile your data with the executive.
Supplementary services
They allow you to enjoy additional services on your phone line. They are available only to subscribers of digital exchanges.
How to request it? Via telephone by dialing 112, Commercial Management service or at Commercial Offices. They must be identified with the name of the owner, telephone number and personal identity number.
CHANGES
Number: It occurs at the request of the owner of the service, implying an additional charge on your bill next month, or due to the need for ETECSA, the owner of the service being notified promptly and without causing any charge.
How to request it? Via telephone by dialing 112, Commercial Management service, identifying with your name, telephone number and personal identity number.
Place: It consists of changing the location of any terminal equipment within the same property. It implies an additional charge on your invoice next month. For more information call 118, Commercial Information.
How to request it? Via telephone by dialing 112, Commercial Management service, identifying with your name, telephone number and personal identity number.
Mounting: It consists of changing the route of the inner cables, without affecting the position of the terminal equipment. It involves an additional charge on your next month's utility bill. For more information call 118, Commercial Information.
How to request it? Via telephone by dialing 112, Commercial Management service or at Commercial Offices. They must be identified with the name of the owner, telephone number and personal identity number.
International departure service
The owner of the service, or his agent, who has a telephone service belonging to a digital exchange can contract the International Exit service at his Commercial Office, after signing a supplement to the service contract. Conversation minute rates apply in USD. ETECSA will deliver an invoice with the amount of monthly consumption that must be paid in Cuban convertible pesos (CUC) according to the current exchange rate. Documents to submit:
- Identity document of the owner or the agent.
- Notary deed if necessary.
Caller ID service
(This service is offered in 2 modalities)
Postpaid: The owner of the service, or his agent, who has a telephone service belonging to a digital exchange can contract the service in his Commercial Office, after signing a supplement to the service contract. Rates are in USD. ETECSA will deliver an invoice with the amount of monthly consumption (30 calendar days) that must be paid in Cuban convertible pesos (CUC) according to the current exchange rate.
How to request it? In your Commercial Office. Documents to present:
- Identity document of the holder of the telephone service or of the attorney.
- Notary deed if necessary.
Prepayment: The request can be made by anyone as long as they pay in advance in CUC the amount corresponding to the fixed monthly fee (30 calendar days) of the months they want to use the service.
How to request it? In any ETECSA Business Unit.
Documents: Not required.
Special disconnection and connection
A request of the holder provisionally disconnects the telephone service for a period that will not exceed twelve (12) months, may be higher when it proves that it will remain absent for longer.
You must continue to pay the monthly fee and you can request the service connection at any time.
How to request it? In the corresponding Business Unit.
Reconnection
It may be requested when it is necessary to reconnect terminal equipment that has been removed by the holder of the service, for any reason. It involves an additional charge on your bill next month. For more information call 118, Commercial Information.
How to request it? In your Commercial Office
Telephone transfer to another address
The owner of the service or attorney may request the transfer of the basic telephone service to a new address when this is determined, ETECSA guaranteeing it, provided that the availability of the telecommunications network allows it, even if this provisionally implies variation in technical support through a authorized technology and as long as the consent of the owner exists. This right does not prescribe. It has a cost and is charged to the phone bill. For more information call 118, Commercial Information.
Documents to present:
- Identity document of the owner or the agent.
- Notary deed if necessary, specifying that it is for paperwork.
CHANGE OF OWNERSHIP OF SERVICE
It consists of transferring the ownership of the service to another natural person. This request has no cost and can be made in any Commercial Unit, but the person to be awarded the service must go to the commercial unit where it is installed.
Assignment of ownership
The owner of the service may request the change of ownership in favor of the natural person he designates at the time he deems appropriate. Documents to present:
- Personal identity document of the owner or the agent.
- Personal identity document of the beneficiary to whom the new contract will be signed.
- Notary deed if necessary, specifying what it is to carry out this procedure.
Transfer of ownership
The owner of the service may designate, if he / she considers it so, recording in his / her Commercial Unit, annexed to his / her contract, a natural person to whom he / she will transmit ownership of the basic telephone service in cases of death, presumption of death or absence definitive of the national territory of its holder. This designation may be revoked at the time it deems appropriate.
In the absence of a previous designation, the ownership will be transmitted to the next of kin listed in the order in which they appear and one excludes the following, except for the spouse and children who will have the same right:
- Spouse, children and other descendants.
- Parents, grandparents and other ancestors.
- Brothers and nephews.
- Uncles.
- Cousins
If there are no family members to whom to transmit or if they renounce this right, the ownership of the service will be transmitted to the person living with whom the law grants the best right to the home in which it is installed. If there are several people with equal rights and no agreement is reached on who is the owner of the service, within a term of thirty (30) business days from notification, ETECSA will terminate the service.
Documents to present:
- Identity document of the interested party or of the attorney, specifying what it is to carry out this procedure.
- Death certificate issued by the Civil Registry (in cases of death).
- Final judgment of the court (for cases of presumption of death).
- Certification from the Immigration and Aliens office (for cases of legal departure from the country).
- Sworn declaration before a notary public that the owner of the service left the country (for cases of illegal departure from the country).
- Certifications that demonstrate the degree of relationship with the owner of the service.
- In the event that there is no degree of kinship, prove your condition as owner, tenant or free usufructuary of the home through: property title or resolution that proves your status dictated by the housing institution, lease, notary deed public, final judgment of the court or liquidation of the community of goods.
Reinstatement
You can request the reinstatement of the service if it has caused you to drop due to debt, for a single time, after paying the amount owed, by signing a new contract and within 4 months from the last monthly payment. This service has a cost that is charged to your invoice. For more information call 118, Commercial Information.
How to request it? The owner of the service appears at his Commercial Office.
Documents to present:
- Identity document of the holder of the telephone service or of the attorney.
Installation of extensions
The owner of the service may request the installation of up to 2 interior extensions (up to the connector) of his telephone line, provided that the Company has the resources to satisfy this request. The terminal equipment must be supplied by the owner of the service. It has a cost and is charged to the phone bill.
How to request it? Via telephone dialing 112, Commercial Management service or in your Commercial Office. They must be identified with the name of the owner, telephone number and personal identity number.
- You should not use obscene or offensive words.
- Comments should be related to the topic.
- Comments that violate previous policies will not be posted.